App licensing and status

This article explains how to obtain a license for the app and to verify its status and pricing.

After completing the evaluation of Worklogs Report and before delving further into the article, you can either:

• Purchase the app by:

  • Getting a quote or placing an order on Atlassian’s website

  • Buying the license in My Atlassian

  • Contacting Atlassian Sales Support for help with quotes and orders

  • Emailing or submitting a request to our support team for help with pricing

• Uninstall the app manually from the ‘Manage apps page’ if you decide not to continue using it.

How is Worklogs Report licensed and billed?

Atlassian handles licensing, billing, and payments for both Marketplace apps—like Worklogs Report—and core products such as Jira, Confluence, and Bitbucket. Starting in 2025, these core products will also be called “apps.”

Because Atlassian controls this process, Colined cannot adjust the billed user count for Worklogs Report. This applies even if only a portion of your Jira users actively use reports, widgets, or gadgets.

To keep costs predictable, choose the user tier and product plan that best match your team’s budget and expected growth.

Which subscription options are available to you?

You can only choose an annual subscription for core products and Marketplace apps. App subscriptions always match the tier of the host product in your Data Center environment.

For example, if your Jira instance is on an Enterprise annual plan, Worklogs Report will also be billed monthly at the Enterprise tier.

Annual subscription

An annual subscription is priced according to user tiers. You must purchase the license tier that matches the number of users licensed for your host product, such as Jira.

For example, if you have a 500-user Jira license, you must also purchase Worklogs Report at the 500-user tier. Data center has minimum user tiers:

• The minimum license size starts at 500 users for Jira Software and Confluence Data Center.

• For Jira Service Management Data Center, the minimum starts at 50 agents.

If you need to add users mid-year, you must upgrade to the next tier. Atlassian provides a prorated quote for the remainder of the 12-month term, evaluated at the higher tier. To do this, you must contact Atlassian. If your user count drops below your current tier during the annual term, your subscription and pricing remain locked at the original tier until your next renewal.

Can you estimate your subscription price?

Yes. You can estimate the exact per-tier cost for Worklogs Report on top of your Jira plan for any subscription type and user quantity – by using Atlassian’s pricing tables for Jira Software and Jira Service Management.

What is the app estimate for multiple products?

If your Jira Data Center environment includes both Jira and Jira Service Management, the app license does not automatically match the highest user tier across products.

Specifically, Data Center apps being licensed separately for each product (e.g. Jira Software vs. Jira Service Management), and you need to purchase a license for each product based on that product’s tier. For example:

• Jira Software Data Center: 500 users

• Jira Service Management Data Center: 20 agents

• Required app licenses:

  • App on Jira Software → 500-user license

  • App on Jira Service Management → 20-agent license

How can you view billing information?

You must be Jira Org & Site Admin, in addition to having Jira Admin access, to open the billing page. Atlassian explains the differences between these permissions in a related article.

How can you access the ‘Billing’ page?

1. Open the Settings menu in Jira’s top navigation bar, by clicking on the gear icon.

2. From the dropdown, choose Billing.

3. Click on Billing in the header.

4. Click on Manage for Worklogs Report in the Billing preview. This will open the subscription details for the app.

What subscription details are displayed?

The subscription details page for Worklogs Report display the billing cycle (subscription type), upcoming bill date, plan for instance or environment, and the estimated bill amount.

How can you set up a license?

The following is a list of options available for setting a license for Worklogs Report and host products for Data Center.

For an annual subscription, the Purchase/Buy button for the app usually does not appear in Apps > Manage Apps > Worklogs Report. In this scenario, you have three options to purchase the license.

Option A: Buy a license using Atlassian’s website

1. Click on https://www.atlassian.com/purchase/addon/biz.epicreport.epicreports.ondemand

2. Check that ‘Order’ and 'Data Center' deployment are selected, add license information, and click Add to cart.

3. On the Marketplace app page, click Free Trial.

4. In the pop-up, choose the environment where you wish to install Worklogs Report, and click on Request app.

Option B: Buy the license at My Atlassian

1. Visit my.atlassian.com, use the search box by entering Worklogs.

2. Select Worklogs Report: Evaluation.

3. Click the Buy button located next to Actions, and then follow the on-screen instructions.

Option C: Request a quote from Atlassian Sales

If option B is unsuccessful, complete the form shown in the screenshot below to request a quote from Atlassian Sales Support.

1. Select Quotes and plan changes.

2. Under 'Choose a topic’, select Create a new quote.

3. Select Worklogs Report.

4. Add remaining details and Submit.

FAQ

How can you verify your app’s license status and expiration?

To verify the app license status in your Cloud instance:

1. Open the ‘Settings’ menu in Jira’s top navigation bar, by clicking on the gear icon.

2. From the dropdown, choose ‘Billing’.

3. Check the Worklogs Report row: If it is greyed out and missing billing details, the app license has expired.

Troubleshooting