Restore access to a report source

This article explains how to verify and restore lost access to a report source, such as a saved filter or a project.

How can you verify if you've lost access to a report source?

The screenshot above shows the error message that appears when you no longer have permission to access a filter.

In comparison, the screenshot above shows another error message that appears when you no longer have permission to access a project.

These errors occurs because the app can access only data that you have permission to view. The app follows all permissions and third-party app restrictions configured in your Jira instance and cannot override them.

For example, you may have permission to open a report, but if you do not have access to its source, such as a filter or project, the report data cannot be displayed.

If another message appears, verify whether you have access to the report, by following the steps mentioned in a related article. Similarly, if a blank page appear instead of a message, verify if you have access to the app.

How can you verify and request access to a filter?

How can you verify and request access to a project?

How can you verify if you've lost access to parts of the report source?

The error message above appears when the report source points to a nested filter or project that you no longer have permission to access.