Installation steps | Colined Help Center

Pivot Report is a paid subscription app for Jira and Jira Service Management, available on the Atlassian Marketplace. To start your free trial or subscribe to the app, click on Try it free on the Marketplace page or follow the steps below.

How can you install Pivot Report?

Open the Apps menu from Jira’s sidebar.
Click Explore more apps.
Next, search for Colined.
Select the Pivot Report app from the search results.

Click on Try it free.

Once you’re ready to order Pivot Report, please see our related article.

Can Colined help with these steps?

If you have questions or need assistance, contact our support team via email or service desk. Our team is available Monday through Friday (9:00 AM to 7:00 PM GMT+7) to help with technical challenges or discuss improvements.

FAQ

You've installed the app. Now what?

As a regular user, you can now:

Create reports
Share access to reports
Export reports or embed them in Confluence
Add reports to dashboard gadgets

Once you install the app, a Jira admin can click Manage apps in the pop-up shown in the screenshot to access the app settings, which are described in a separate article.

For step-by-step instructions, refer to the user guide.

How long is the trial and can you interrupt it?

On an existing Jira Cloud license (any plan), you can evaluate Pivot Report free for 30 days. Canceling your Pivot Report subscription will interrupt the trial but will not uninstall the app. You can re-enable the trial within the original 30-day period.

On a new Jira Cloud Premium plan trial (7 days), Pivot Report can be evaluated during the same 7-day period.

Can you extend the trial with Colined’s help?

Yes. If you’d like to extend your trial, please email us or submit a request to our support team with your site URL, and we’ll be happy to assist.

Colined also provides a 90-day grace period after your trial ends. During this time, you can continue using the app. After the grace period, the license must be paid, or it will be cancelled.

Can you request this app, if you don't have admin access to install it?

Yes. On Cloud, if you do not have permission to install apps, clicking Try it free will open a pop-up to submit an app request. Once submitted, a Jira admin will be notified and can either start a trial, purchase the app, or dismiss the request.

What data is retained once you uninstall the app?

Once you uninstall the app, Colined retains app data for 30 days. This includes several types of data, such as information used for troubleshooting. During this period, you can choose to reactivate the app without any data loss.

For more details, including the types of data retained, see the related article on Cloud Security and Privacy Policy.

As a Jira Server user what are your migration options?

Atlassian ended support for Jira Server on February 15, 2024. Starting from Jira Software 9.13, new releases support only Data Center licenses.

If you try to upgrade to release 9.13 or later with your Server license, Jira will fail to start, and you’ll need to downgrade to the version you were on before the upgrade. To remain supported, Atlassian recommends upgrading to Data Center or migrating to Cloud.
To upgrade to a Jira bugfix release shipped after February 15, 2024, you'll need a valid Data Center license or extended Server support with dual licensing.

We provide a guide on what app data is migrated from Jira Server to Cloud, in a related article.

Troubleshooting

How can you resolve the “Something went wrong” error while loading Pivot Report?

This error may appear when the app loads slowly and then fails. Common causes include:

Expired access token – Reload the page to see if the error no longer appears.
Firewall restrictions – Your firewall may be blocking the atlassian.net domain. Although .net is a common top-level domain, some customers have recently needed to explicitly allow it.