Clear app cache (Server/Data Center only)

This article explains how to clear your app cache following updates, for your Server or Data Center environments.

When major upgrades occur (for example, Jira 7.4 or Jira 8.0), Atlassian recommends manually clearing the cache for third-party apps on Server or Data Center instances. This step resolves errors caused by outdated cached data.

After updating an app, it may sometimes become disabled. When you try to re-enable it, an error may appear without troubleshooting details. In most cases, this error is resolved by clearing the app cache.

Which console commands can you use?

You can achieve the same results as deleting directories by using these console commands after shutting down your Jira environment.

sudo rm -r /var/atlassian/application-data/jira/plugins/.bundled-plugins

sudo rm -r /var/atlassian/application-data/jira/plugins/.osgi-plugins

How can you clear Jira Data Center plugin cache?

Atlassian has posted steps for clearing plugin cache for Data Center cluster. They are re-posted here.

Stop Jira, one Node at a time.
Clear the plugin cache on all the nodes and on the shared-home:

a. Delete ( This folder will be re-created in the next start-up ) for each Node

JIRA_HOME/plugins/.bundled-plugins

JIRA_HOME/plugins/.osgi-plugins

b. Delete ( This folder will be re-created in the next start-up)

SHARED_HOME/plugins/.bundled-plugins

SHARED_HOME/plugins/.osgi-plugins

c. Delete the content of each directory (only the content, keep the folder empty) for each Node

JIRA_INSTALL/work

JIRA_INSTALL/temp
Start Node 1.
Start the other Nodes, one Node at a time

Can you reach Colined if the error persists?

Yes. If the error persists you can reach out to our team.

If you have questions or need assistance, contact our support team via email or service desk. Our team is available Monday through Friday (9:00 AM to 7:00 PM GMT+7) to help with technical challenges or discuss improvements.