All licensing and billing is done by Atlassian. That means they handle payments for:
At the Colined we can’t do anything related to providing you with a quote, making a discount or assisting with license installation. Please contact Atlassian Support to get help of that kind.
Accordning to Atlassian Support, on monthly plan you can trial apps in Cloud one payment peroid for free:
This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
So you can get up to two months of free evaluation if you are lucky enough to start your evaluation right after your monthly payment.
On the on annual payments you are limited with 30 days from the evaluation start. Then you need to pay the quote for the rest of you annual period.
You don’t need to do anything here, since after you evaluation period is over, Atlassian will charge you automatically.
You can always check current status of the installation by opening Jira Settings > Manage Apps > Pivot Report section. There will be something like that:
Typically on the annual plan you don’t have a Purchase/Buy button for the app in the Jira Settings > Manage Apps > Pivot Report section. In this case you have two options to get the license paid.
That’s is the easy one. Just go to my.atlassian.com and navigate to the Pivot Report like this:
Click on the Buy button and follow the instructions on the screen.
If the first way didn’t work out for some reason, you need to contact Atlassian Sales Support:
They typically answer within a working day. If you’ve already tried that and haven’t succeed, please let us know.