This article covers up the process of creating HAR files to be sent to Colined support in order to debug untypical issues with the report like this:
If you just browsing the docs, it’s safe to skip this text. If needed, Colined representatives will ask you to perform this sequence via email.
HAR (HTTP Archive) is a file format used by several HTTP session tools to export the captured data. This format is basically a JSON object with a particular field distribution. We use it to get all data that report is based on and reproduce your case on our side.
Yes. We guarantee that all data sent to our support is not going anywhere else and is used for debugging purposes only.
Please use Google Chrome. Other browsers have similar HAR functionality, but we just can’t test all of them. And yes, on a side note: Google Chrome works better for all other browsing stuff as well.
reload the page. This is needed to guarantee that debug data is gathered from the very start
after the report is loaded and you see error screen again, please right click on the requests list and select “Save as HAR”: