This article provides an overview of how time zones affect reports in Jira. To access the app’s time zone settings, refer to the related article.
How do time zones impact worklogs?
When you log work, Jira converts the entered time to server time but does not store your time zone. As a result, when someone in a different time zone views the same worklog, the date and time adjust to their local time.
This can make it appear as though work was logged on a different day or at a different time.
Example:
The default Jira time zone matches the time zone of a data center in Montreal (EDT, UTC-4).
A user in Jakarta (WIB, UTC+7) logs work on April 9 at 7:30 AM.
The time difference is 11 hours.
From the Jakarta user’s perspective, the worklog appears on April 9 at 7:30 AM.
From the Montreal user’s perspective, the same worklog appears on April 8 at 8:30 PM.
How do time zones impact due dates?
Due dates themselves are not affected by time zones, as confirmed by Atlassian. However, whether a work item, with a due date of April 9, appears overdue depends on the viewer’s time zone.
Using the same example:
In Jakarta, the worklog appears on April 9.
In Montreal, the same worklog appears on April 8.
Within the report:
-
The Due Date column is not affected in the Capacity tab.
-
The Overdue column is not affected for closed work items. For open work items, whether it appears depends on the app’s time zone settings.
-
When the Overdue warning is enabled in the Warnings tab, whether a flag is raised depends on the app’s time zone settings.
How do time zones impact capacity?
Time zones can affect how work is distributed across workweeks.
For example, if April 8 and 9 fall in different workweeks (such as in 2029 with a Monday-start week):
A user in Jakarta logging work on Monday may have that time counted toward the current week’s capacity.
A user in Montreal viewing the same worklog may see it counted toward the previous week.
Within the report, whether the Capacity tab shows different results based on the viewer’s time zone depends on the app’s time zone settings, especially when work is logged near the start of the week.
If you have questions or need assistance, contact our support team via email or service desk. Our team is available Monday through Friday (9:00 AM to 7:00 PM GMT+7) to help with technical challenges or discuss improvements.