You can create a Pivot Report from several places in Jira:
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The results of a query in the Issue Navigator or a saved Filter
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The Issue view, using Issue actions
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A Board
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The ‘Manage Pivot Reports’ page, which lists all available reports
Each of these options is explained in its own article, linked below.
If you have questions or need assistance, contact our support team via email or service desk. Our team is available Monday through Friday (9:00 AM to 7:00 PM GMT+7) to help with technical challenges or discuss improvements.