This article explains how to verify and restore lost access to a report source, such as a saved filter or a project. It also describes how to troubleshoot edge cases when you see report errors related to the source.
Can you lose access to a report source?
Yes. You can lose access to a report source, as shown in the screenshot above.
The error message appears when you try to open the URL of a report whose source you no longer have access to, even if you previously had access.
If a different message appears, verify that you still have access to the report by following the steps in the related article.
Similarly, if a blank page appears instead of an error message, verify that you have access to the app by following the steps in the separate article.
How can you verify if you've lost access?
The screenshot above shows the error message that appears when you no longer have permission to access a filter or project used as a report source.
These errors occurs because the app can access only data that you have permission to view. The app follows all permissions and third-party app restrictions configured in your Jira instance and cannot override them.
For example, you may have permission to open a report, but if you do not have access to its source, such as a filter or project, the report data cannot be displayed.
To resolve this issue:
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If the report source is a filter, contact the report owner, report admin, or Jira admin to confirm who owns the filter and who can update its sharing permissions.
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If the report source is a project, contact your Jira admin to verify that you have permission to view the project.
If another message appears, verify whether you have access to the report, by following the steps mentioned in a related article. Similarly, if a blank page appear instead of a message, verify if you have access to the app.
How can you restore access to a filter?
How can you restore access to a project?
How can you verify if you've lost access to parts of the report source?
The error message above appears when the report source points to a nested filter or project that you no longer have permission to access.
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How can you troubleshoot edge cases?
Missing issues
If you suspect that some project issues are missing from the Issue Navigator search results while no errors appear, contact your Jira admin to verify that you have permission to view all issues in the project, including issues restricted by an Issue Security Scheme.
For example, you may only see issues assigned to you and not all issues in a project, as described in the related article.
Unbound query
The error message above appears when the report source uses an unbound JQL query. Refer to the related article to troubleshoot this error.
Missing Board filter access
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The error message above appears when a report's source is a board that you no longer have permission to access, as described in the .
Contact the owner or editor of the board filter to restore your Viewer or Editor permissions for the filter.
Unmapped statuses
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The error message above appears when the report source points to a board that contains unmapped statuses.
For example, a report is created from a board to display Backlog issues.
No issues appear because issues with a To Do status are not mapped to any board column. As a result, these issues are not displayed on the board and are not included in the report.
Contact a Space admin, Board admin, or Jira admin to can map existing unmapped statuses to active board columns, as described in a related article.
Note: only a Space admin or Jira admin can add new statuses to a project's workflow. Board admins cannot create, delete, or modify workflow statuses.
Archived project
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The error message above appears when the report source, such as an issue, filter, JQL query, or board, points to an archived project.
In the report sidebar, verify the project name in the Source tab and request that a Jira admin unarchive the project.
Deleted issue
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If an issue was deleted while remaining a report source, the error above appears.
Deleted issues cannot be restored natively in Jira.
If you have questions or need assistance, contact our support team via email or service desk. Our team is available Monday through Friday (9:00 AM to 7:00 PM GMT+7) to help with technical challenges or discuss improvements.